How can we help you?
How do I get my products?
At this time, we offer product pickup from our Brampton location. Once your order is placed and confirmed, you will receive an email within 24 hours with detailed pickup instructions.
How long will it take to get my order?
Orders will be prepared and ready for pickup within 24 hours after your order is placed.
Do you offer Shipping?
We hope to offer delivery coverage soon. Drop us a line on where you live and we may open up a delivery slot in the future.
Currently, our Masala Chai is available for shipping within Canada. Please email us at info@chillypaste.ca with your full shipping address for more details. All orders are shipped from Brampton, Ontario, and take 1-2 business days to process. For mail shipments within Canada, delivery typically takes 5-9 business days after processing.
Are your products available in my local grocery store?
At this time, we are not in any retailers. Please check back with us or subscribe to our newsletter for updates.
Where are your products made?
Our products are made with love and handled with care in clean and sanitized commercial facilities in the Region of Peel, Ontario. To ensure health protection, our employees are certified with handling food safely, including HACCP. We make our products in small batches so that you receive the freshest product around!
Are your products organic?
We source and use local fresh ingredients including organic ingredients, where economically possible. We use a combination of domestic and imported ingredients.
Can your products be frozen?
Yes, paste, sauce and marinade products (except Masala Chai) may be frozen up to three months.
I have food allergies. Is there a possibility of cross-contact in your facility?
We take every precaution to ensure that cross-contamination of ingredients does not occur in our commercial kitchen, but we want you to know that our products are produced in a facility that processes foods containing wheat, milk, soy, mustard, tree nuts, seeds, peanuts, fish, shellfish and eggs.
Are your masala chai mix the same as the ones at my local café or coffee shop?
Chai, especially lattes at your local café or coffee shop are prepared with a sweetened concentrated syrup or instant, powdered version of chai. They can contain artificial flavours and preservatives. Our chai is natural and authentic. Once you taste our chai, you may never go back to café/coffee shop purchases!
Do your products contain preservatives, artificial colours and flavours?
Our preservation method is refrigeration. We do not add artificial preservatives and therefore the product must be used by the due date. We do not add artificial colours or flavours in our products, with the exception of our tandoori marinade which has small amounts of food colouring and MSG.
Wholesale
Do you sell your products in bulk to cafes, restaurants and retailers?
Absolutely! Contact us at info@chillypaste.ca to discuss further.